Mother & Child Hospital marks Customer Service Week 2026 (5th to 9th October) with the theme “The Extra Mile,” honouring the staff and patients who make quality care possible.
Nairobi, 5th October 2026:
Mother & Child Hospital is joining the global celebration of Customer Service Week 2026 with a simple message: great healthcare is about people. Running from Monday 5th to Friday 9th October, this year’s theme is “The Extra Mile.”
Why the theme matters
Since opening its doors in 1995, Mother & Child Hospital has grown from a maternity-focused facility into a 70-bed hospital offering maternity and specialist services to families in Eastleigh and across Nairobi. Through that growth, one belief has stayed the same: patients remember how we made them feel, not just how we treated them.
“The Extra Mile” captures that belief. It’s about the small, thoughtful actions that turn a hospital visit into an experience patients trust and remember.
What going the extra mile looks like
At Mother & Child, it shows up in everyday moments:
- A warm welcome. Front-desk and customer care teams greet every visitor with patience, especially anxious parents and first-time patients.
- Clear communication. Nurses and doctors explain diagnoses, procedures, and next steps in plain language.
- Smooth insurance and billing. Our claims and billing teams work with SHA and private insurers so families can focus on recovery instead of paperwork.
- Compassionate clinical care. Our medical teams treat the whole person, not just the condition.
- Dependable support. Our laboratory, pharmacy, housekeeping, security, and administrative teams keep the hospital safe, clean, and running every hour of the day.
A thank-you to our team
“Our staff are the heart of this hospital,” said ms. Daisy Adalla,CEO. “Every day, they choose to do a little more for the mothers, children, and families we serve. This week is our chance to say thank you.”
A thank-you to our patients
Customer Service Week also recognises the people we serve. Patients and families trust us with their health, share honest feedback, and help us improve. That trust and feedback shape how we work.
As a SafeCare and SHA-accredited facility, Mother & Child Hospital remains committed to safe, patient-centred care, and to listening to the people we care for.
Share your story
Has a member of our team gone the extra mile for you or your loved one? We’d like to hear about it.
- Call: 0722 570 363
- Visit: www.motherandchild.hospital
- Follow us: Mother and Child Hospital on Facebook, X, and Instagram
Mother & Child Hospital: Your Best Health Partner.
